Description Payments Terms Of Sale Feedback Contact & Returns Shipping Charges 22MM
Feedback is to rate a seller & NOT to rate a product. Sellers do not make products, however try their best to ensure only quality products are stocked, If there is an issue or you are unsatisfied simply contact us, and we will be more than happy to work with you to come up with a reasonable solution.
With feedback you rate how accurate the items description was, how quickly the seller sent out the item & how the seller?s communication was.
If you have an issue with any product you have purchased from us simply communicate with us via ask seller a question from the item you purchased.
If an item has not been received, and more than 3 days after the ETA have passed, let us know, so we can follow this up for you.
If there is an error in the listing and you are unsatisfied with the product then again we will offer you either partial refund if you chose to keep the item or full refund once item is returned to us.
We are honest, reasonable family business & we always do the right thing by our customers, so please do not leave negative feedback until you give us the opportunity to rectify any issue.
Thank you for purchasing from PC-TEK
We accept PayPal, Credit Card (Visa, MasterCard), Bank transfer
Pick up NOT available
Bank Details: NAB, PC TEK, BSB: 083547, ACCOUNT: 489377945The last 8 digits of item number and your USERNAME must be left as payment reference
PayPal, Bank Deposit, Personal or Business Cheque's
Bank Details: NAB, PC TEK, BSB: 083547, ACCOUNT: 489377945, last 8 digits of item number & your USERNAME must be left as payment reference
Bank deposit is preferred method of payment
e-cheques via Paypal accepted if the item is paid immediately
Items are guaranteed to be exactly as per description therefore, it is buyers responsibility to read description prior to bidding
Everything is shipped via Australia Post
Refunds are only accepted when items have been returned in the exact condition & with the same specifications as they were shipped with
Serial Numbers are Placed on Tax invoice & if an item is returned the serial number must match & not removed from units
Warranty will not be honored if item/items have had their serial numbers removed or not accompanied by our Invoice
Complaints or Issues with purchase?: Buyer has to send us an email immediately to notify us that they have a problem so we can rectify it. We are human & sometimes mistakes are made. Negative or Neutral Feedback will NOT solve your problem. We appreciate direct communication as we respond within 24 hours to all emails. Please provide your telephone number in your email & the hours you will be available so we can call for assistance. Please email us for inquiries via Ask seller a question through the item you are inquiring about. We do not answer questions through our gmail email.
Messages will be answered between M-F 10am-6pm, Sat 11am-5pm. All inquiries are welcomed.
All NEW Products that we sell carry full Manufacturer's Warranty.
If a NEW Product happens to be factory faulty item, then we will offer you exchange or refund though we have to be notified within 3-days of you receiving the item. If an item becomes faulty during your Manufacturer's warranty then you have to contact manufacturer's service center to be repaired. If manufacturer's repair center requires our receipt of purchase we can fax it to them simply ask them to open a case number for you then email us the Refurbished Products still carry either manufacturer's or our warranty & warranty instructions for repairs are included in the packaging of each item. PC-TEK ensure that all products over $50 leave our Premises via Registered Post & are Fully insured for both our peace of minds.
All products are packed professionally with multiple layers or bubble wrap & void fill when necessary to ensure secure transportation.
Items over 20kg will be shipped via courier therefore, we will require your suburb and postcode to get you a courier quote.
Shipping charges are as listed per item descriptions shipping section.